Support was generally good and I was surprised by the prompt callbacks
I reached out to support a couple of times while using the platform and found the communication mostly helpful. What really caught me off guard was how quickly they returned my calls—it wasn’t something I expected given experiences with other software companies where you’re often kept waiting. The team was patient in explaining various aspects of the calling tools and helped me with a few tweaks in the dialer settings, which felt really supportive. I do think some of the technical terms they used could have been simplified though, as I occasionally had to ask for clarification which slowed down the conversation a bit. Still, the tone was friendly and they seemed genuinely interested in resolving my issues, so I would not hesitate to reach out again if I needed assistance later. Since the product updates happen automatically, I found that fewer calls to support were needed over time, which was handy. The invoicing and payment process ran smoothly the entire time, with no surprises on my end. Overall, I was much more positive about the support side than I anticipated, and the responsiveness was the part that stood out. I feel confident using the system now and can imagine using support again without hesitation if something minor pops up.