4 out of 54 of 5Verified customerSupport and communication
Support was generally fine but wait times could be improved
In most cases, the support team was able to address my concern reasonably well, but there was a particular moment when I had to repeat my problem twice to different agents. The wait time to get through was fine overall, but that instance was frustrating. Other than that, the telephonic support was consistent and generally helpful with both software and training queries. The communication flow maintained a steady pace most days, though I felt that with fewer handoffs and faster connection, the overall experience could be even better. It did not deter me from continuing usage, but it does leave room for improvement in quick and clear resolution without repeated explanations. Verdict: mostly positive but with avoidable delays.