Support was generally fast, but one particular delay stood out
I have generally had a positive experience with WFHI's support team. Most of the time when I reached out for help, the responses were pretty prompt and informative. It was kind of reassuring to have that level of assistance available during the training phase and while running through their dialer and database tools. However, there was this one occasion when I needed some clarification on the automatic update process, and the response came after a bit more delay than I expected. It made me wonder if the team was perhaps a little stretched at the time or if the query was more technical than usual. Despite that, the clarity of the help I got was quite good, so it balanced out my experience in the end. I think for anyone starting out, this level of service is quite helpful, though a bit faster turnaround would definitely improve the overall impression.