Support was generally clear though some labels confused me
I’ve found the telephonic support to be pretty helpful overall but it took some effort to get used to how things were worded. When I first reached out with questions about the calling tools and dialer, the explanations made sense but sometimes the terminology used in the software labels mixed me up a bit. It seemed like they could have standardized things better so I didn’t have to ask twice for clarification. On the other hand, once I got a hang of their wording, the support team was patient and friendly. Communication wasn’t rushed which I appreciated since I’m more of a slow processor. Invoicing and payment discussions were the clearest part; the invoices had all details I needed, and that reduced back-and-forth a lot. But, yeah, I wish the software’s interface itself was a little easier to interpret without needing to call in. That small point aside, the overall support experience was positive, because the agents did put in the effort to explain everything well, even if the labeling still tripped me up at some points.