Support was frustratingly slow and repetitive
My experience with WFHI's support was disappointing. I found myself waiting for long periods during calls, and often had to repeat the same information multiple times. While there was an effort to be helpful, the responses rarely felt efficient or on-point. The communication often lacked clarity, which made troubleshooting slower than necessary. I had expected a more streamlined process, especially when dealing with technical issues related to the calling tools and database integration. It was a tedious experience overall, and I did not feel confident that my concerns were being effectively addressed. One positive was that the payment and invoicing process was clear and without confusion, but this alone did not compensate for the lackluster support. In sum, the waiting and repetition made this a frustrating experience that didn’t meet my expectations.