Support was frustratingly hard to navigate
I honestly found it very difficult to get the support I needed. At first, I searched through the website documentation to figure out how to use the database and dialer tools properly but the information was not well organized. Then I tried telephonic support, but it took a long time just to get through and when I did, the responses were vague and didn’t really address my issue. I felt like I had to repeatedly explain my problem without getting a clear solution. The training videos also didn’t line up well with the software’s current interface after updates, which made learning harder for me. Plus, the sign-up and payment sections weren’t intuitively designed and navigating invoices made me more confused. Overall, finding answers was more time-consuming than it should have been and left me frustrated without much help. The whole experience hasn’t been easy for me to manage, and I haven’t gotten the support clarity I needed to keep going confidently. Verdict is that the support process needs major improvement.