Support was frustrating; I won’t be returning
Honestly, my experience with WFHI’s telephonic support was pretty disappointing. When I had issues with the dialer settings and the database integration, I tried calling their support multiple times but often had to wait on hold for long periods or got disconnected unexpectedly. When someone did pick up, it felt like they weren’t fully attentive to my concerns, and the solutions offered didn’t really fix my problems. I ended up feeling ignored and found it hard to get the help I needed in a timely way. Considering how important smooth communication is for remote workflow, this was a major letdown. The automatic updates also introduced some glitches that I couldn’t resolve myself, and support wasn’t quick to respond. After this whole experience, I wouldn’t go through WFHI again because the lack of clear and efficient support made it more stressful than necessary.