Support was frustrating and didn’t meet expectations at all
From the outset, my experience with WFHI’s support and communication system was disappointing compared to what I've encountered before. The positive was that the telephonic support staff was polite, but that’s about where the good ended. The process was slow, with long hold times and several transfers that wasted a lot of time. I found the responses repetitive and unhelpful; issues I reported were not addressed adequately, leading to more frustration. Even though I tried multiple times to explain the problem, there was a noticeable lack of urgency or clear guidance. Previously, I've used services where support resolved my concerns quickly, which contrasted sharply with my time here. The software itself might have potential but without reliable communication, it became impossible for me to proceed confidently. I was left feeling annoyed rather than assisted, which defeated the purpose of having support as a safety net. Honestly, this experience has made me question continuing with the software, since good support is crucial for remote workflow tools to function well.