support was friendly but sometimes unclear
I found the customer support to be generally warm and willing to assist, which really made the whole experience less stressful. When I called with questions about the dialer and database features, the representatives were patient and cordial. However, there were a few occasions when the explanations weren't as clear as I would have liked, leaving me having to ask follow-up questions. On the flip side, once I got the answers I needed, they stayed on the line until I was confident enough to proceed. The communication flow during onboarding was mostly transparent, but some parts of the training could have used a bit more detail or examples to help me grasp aspects like the automatic updates better. Also, invoices were sent on time which is always appreciated, with the payment process described plainly. Overall, I'd say the support balances warmth and helpfulness with some room to improve clarity. Good at easing worries but sometimes leaves you wanting clearer, more straightforward information.