Support was friendly but sometimes slow, overall good though
Hey, just wanted to share about the support from WFHI – honestly, it was quite a mixed bag. On the plus side, when I called, the people were super friendly and easy to talk to, like chatting with a helpful friend more than a formal support line. They took time to explain the dialer features and database integration clearly, which I really appreciated. The downside was sometimes they'd put me on hold longer than expected or take a bit to get back on the phone, which was a little annoying when you just want quick answers. But overall, I gotta say the experience was much better than other helplines I've dealt with. They really seemed to care and were patient even when I asked repeat questions about updates and software quirks. The sign-up and invoicing processes were seamless, so at least on those ends, I had no stress at all. So yeah, some slow moments but friendly, helpful folks — that’s a fair balance, I guess.