Support was friendly but ongoing changes left me guessing
I found the communication with support pretty friendly and easy-going, which was great during my initial setup. They patiently walked me through installing the software and explained the dashboard functions thoroughly in the first interaction. But as the automatic updates kept rolling in after setup, I realized some of the new features weren't fully explained, making me feel like I was left to figure out those changes myself. This made the ongoing usage a bit unpredictable because I wasn’t always sure which parts were permanent and which were temporary updates. I kept circling back to support for clarifications, but since it wasn't a one-off help and I needed assistance repeatedly, it made me think they might improve by providing more detailed update notes or proactive guidance. The missing piece for me was consistent info about ongoing changes beyond the initial setup. Otherwise, the basics of support were spot on and friendly.