support was friendly but fixing issues took much longer than expected
The telephonic support was pretty friendly and always available when I called. They listened and tried to understand the issues I faced during onboarding and with the software features. However the resolution took much longer than I anticipated and sometimes the updates caused new minor glitches which also needed further calls. There was no clear timeline given for solving my problems and so the process became a bit frustrating. On the plus side, they did not ignore my calls or questions and kept in touch fairly regularly which kept me somewhat informed. The invoicing and payment processing were straightforward and without complications, which was a relief as that part doesn't involve waiting. Overall, I appreciate the polite manner of the support team but feel that the way technical complications were handled left room for improvement. I hope next time, they will be able to provide quicker answers or fixes as problems arise because a smoother support experience would definitely enhance the appeal of the product. Until then, I'll continue using the software keeping in mind that some patience will be necessary if issues occur.