Support was friendlier but sometimes slow compared to what I used before
Reflecting on my experience, I find the support from WFHI to be generally more approachable than what I was used to before opting for this software. The team was quite patient on the phone and seemed genuinely interested in helping solve my issues with the calling tools and database access. That aspect definitely stood out in a positive way. However, I did notice that the response times could be slower at times compared to the quicker interactions I had with some other platforms. For example, I waited longer for clarifications during a software update that slightly disrupted my workflow. Still, I admit the overall clarity of instructions and the relaxed tone made me feel more comfortable reaching out when problems arose. That subtle balance between warmth and professionalism made a big difference, even if speed could improve a bit. The invoicing and payment procedures also felt straightforward and transparent throughout, which is not always the case elsewhere.