Support was fine but required a fair amount of self-work
I found the telephonic support generally approachable if sometimes slow to connect. Once I got through, the assistance was polite, and I managed to get answers to most of my questions. However, a lot of the detailed troubleshooting I had to figure out independently, as the support reps provided broad solutions rather than step-by-step guidance. This meant I spent quite a bit of time searching through FAQs and manuals to get the finer points nailed down on how to manage the calling tools and integrate the database feature properly. The communication was professional but not particularly proactive; I never felt they were tracking my progress or pushing updates as much as I would have liked. Still, the software updates happen automatically, which removed some of the burden from me. Overall, I wouldn’t call the support excellent, yet it also didn’t hold me back far. I’d say it was an even mix of helpful touches and moments where I had to rely heavily on my own initiative. If you’re comfortable figuring things out alongside some assistance, this should be okay. That’s my take—neither especially impressive nor disappointing.