Support was fine but not super fast like I hoped
I had clear expectations when I contacted support, mainly that they would be quick and thorough. The telephonic support team was helpful overall and answered most of my questions without much confusion. I found the communication to be polite and professional, which was good. However, it sometimes took longer than I expected to get through to the right person for my specific issue. Also, while they solved my problems, I had to follow up more than once which was a bit frustrating. Next time, I would call again if I ran into issues because at the end of the day, they do provide solutions. But I won't say it's the most efficient support I've ever used. The priority assistance is a good addition though, helping to get through faster than standard requests. It’s enough to meet my needs but I think there's room for a bit more speed and clarity. Invoicing questions were dealt with smoothly but I had to be a bit patient to get full answers. Overall, the support met my expectations mostly but didn’t exceed them. They answered what I needed but it took some effort on my part, so for now I’d say it’s a solid service but not flawless. Next time if I have software or training questions, I’ll probably stick to the usual channels and expect a similar experience. So yeah, helpful but with some minor drawbacks in responsiveness.