Support was fine, but not quite what I expected
Before joining, I expected the telephonic support would provide more hands-on, step-by-step guidance regularly throughout the usage period. Instead, the available communication was more basic and generally reactive, mostly covering immediate setup questions that came up during onboarding. The assistance did help me to some extent, and the staff answered calls reasonably promptly, but it didn’t entirely match the support level I had imagined. Updates were automatic and did not require much input from me, but this sometimes meant I wasn't always fully aware of what had changed after those updates. The invoicing and payment processes were clear and worked well without issues. I would summarize my experience by telling a friend that while the support was helpful at times, I felt it lacked the ongoing proactive engagement I had hoped for, which might be important for smoother adaptation in complex workflows.