Support was fine but missing proactive updates
When I first contacted telephonic support, I was not sure about the features of the calling tools and dialer integration. Over a few calls, the staff helped me understand key functions and the way automatic updates affect the workflow. The explanations were clear and I felt more confident by the end. However, I found that there was no proactive outreach to inform me about major updates; I had to discover some changes myself. While support was responsive, a more proactive communication channel would have helped avoid confusion early on. The onboarding flow was smooth, but the sign-up and invoicing process could also use clearer upfront details on recurring payments. Overall, I am satisfied with how challenges were addressed but the experience would improve with better anticipatory communication and more detailed assistance during setup.