Support was fine but missing proactive follow-ups
I started by reaching out to telephonic support when the dialer wasn’t syncing properly with the database after an update. The support team was polite and helped me get basic functionality back within the session, which was good, but I felt the assistance ended too soon. A follow-up call or email to confirm stability would have been reassuring. During onboarding, some instructions weren’t crystal clear and needed extra clarification from support, which took a few calls. I appreciated that they answered my questions but the delay in response sometimes disrupted my work flow. Because of these lingering issues, I’m not quite confident that I wouldn’t need help again soon, especially as I encounter new features. While some parts, like sign-up and invoicing, were straightforward, the gaps in support communication made me feel they could improve the way they track ongoing issues and follow through. Overall, a mixed experience where the basic support was there but the thoroughness was missing.