Support was fine but lacked proactive updates
I found the telephonic support to meet my expectations; it was courteous and solutions were generally helpful in addressing common questions and technical clarifications. However, one thing noticeably missing was any sort of proactive communication or follow-up from the support side after initial queries. Sometimes, after reporting a minor software glitch or problem with the caller database synchronization, it required multiple calls to get a resolution. The support team didn’t seem to initiate contact without my prompting. That said, when I did reach out, the team was reliable and the issues were eventually resolved. But I would have appreciated a bit more initiative on their end to inform me about updates or fixes without having to call them repeatedly. Overall, the support system was sufficient, though it didn’t quite stand out or exceed what I had anticipated.