Support was fine but labels could be clearer, honestly
I've used many software support options before, and this one was a very mixed experience. The communication was polite and responsive, which I appreciated, but I found several terms and labels within the dashboard and calling tools confusing. For instance, some of the tags in the database feature weren't immediately understandable without referring to the manual frequently. On the plus side, when I called the telephonic support, the people I spoke to were eager to help and explained things clearly, which balanced out the initial confusion. The invoicing and payment processes were explained well, so I had no issues there. I believe if the software had simpler or more standardized wording during training and in their interface, it would save newcomers a lot of time and hassle. So, in summary, the support quality helped offset the less intuitive labeling, making the experience fairly average overall. It's a solid attempt, but there is room for improvement on clarity in the UI and communications to match the smoothness of the helpdesk interaction.