5 out of 55 of 5Verified purchaseSupport and communication
Support was fine, but a little less follow-up would help
Over the course of a few weeks working with the software and calling tools, I noticed that the telephonic support team was willing enough to answer questions, but rarely went beyond the immediate issue. Day to day, things mostly worked as expected, and the automatic updates ran quietly in the background without disruption, which I appreciated. Still, at times I felt a bit left to fend for myself when a new feature came through, as if some extra guidance during onboarding or through occasional check-ins might have smoothed that learning curve. It’s not a major problem since the resources are there, but having a bit more proactive communication would make me feel more supported overall.