Support was faster than I expected, impressively so
Honestly, I found the telephonic support to be quite responsive compared to other services I’ve tried before. Usually, I wait long and get frustrated but here, my calls were picked up within a few minutes, and the person on the line was patient and clear with explanations. They helped me navigate the calling tools and troubleshoot issues with the dialer and database features nicely. However, I did notice that sometimes the issue resolution took a little longer if it required passing to a higher support tier. So, while the initial contact was quicker than usual, full resolutions weren’t always instantaneous. The payment and invoicing steps were pretty seamless, and automatic updates didn’t disrupt my workflow heavily either. Overall, I liked the support more than I expected but hoped the final resolution process could be streamlined a bit more for top marks.