3 out of 53 of 5Unverified experienceSupport and communication
Support was faster than expected but explanations lagged
Before signing up, I expected telephonic support to be a bit slow and not very detailed, honestly. That’s the usual with tech platforms I’ve used. But here, the speed of answering calls and responding to queries actually beat my expectations. Where it fell short was in the clarity of communication; the support team sometimes gave answers that felt generic or left me guessing about follow-up steps. Compared to the anticipation that I’d get step-by-step help, the quick response was great but I had to figure out some things myself. So, I’d say the speed impressed me but the depth of communication did not quite meet what I was hoping for from their telephonic support.