Support was fast sometimes, slow others – mixed feelings
Hey, so let me tell you about my experience with their support and communication. Honestly, when I contacted them via phone, many times they picked up quickly and helped me sort out issues with the dialer and database. That was good, made me feel like I wasn’t completely stuck. But then on some occasions when I sent emails or tried to get clarifications about the automatic updates, the responses were delayed, which was frustrating. I get that support teams can be busy, but the inconsistency in response times made it hard to rely fully on them. Also, sometimes the explanations weren’t clear enough, so I had to ask back several times. Overall, they weren’t bad and did try, but I was left waiting unnecessarily at times – that’s the downside. Just wish they could be consistently responsive and better at explaining things in a simple way, then it would feel a lot smoother.