Support was fast sometimes but other times slow
I found the support team to be responsive when I first signed up. They answered my questions about the dialer and database features fairly quickly during onboarding, which was helpful because I was new to such workflows. However, there were times later when I needed telephonic help with automatic updates and some calling tool glitches where the response was slower, which held me up a bit. The communication was generally polite and they did try to assist thoroughly when reached, but the waiting time could be frustrating. On the bright side, the people were knowledgeable and did provide good instructions on using the software correctly in remote workflows. Still, the inconsistency in response times made the experience mixed. Overall, while their support has good points like clear explanations and friendly tone, the delays in some cases took away from the otherwise useful service they offer.