support was fast but often missed detailed follow-ups
I found that the support team did respond pretty quickly most days, which helped me keep moving forward as I tried to figure out the calling tools and the dialer setup. However, the follow-ups were often lacking in detail, so I sometimes had to ask for clarification or repeat information, which was a bit frustrating. The telephonic support was generally friendly but sometimes it felt like they didn’t fully understand the specific issues, especially with the database feature integration in my workflow. Still, it worked well enough for my day-to-day activities after a few days, and the automatic updates didn’t disrupt anything major. I think the payment and invoicing process was smooth on the backend, although the email reminders could’ve been clearer. So overall, a mixed bag — fast help but not always deep enough to solve complex questions in one go.