Support was fair, with some waiting but no major hassle
I had a mixed experience with the customer support during my time using the software. On one hand, the telephonic assistance staff was polite and fairly knowledgeable, so when I had a query about the dialing tools and how to navigate the database, they were able to guide me through the process. On the other hand, there was some repetition involved, as I often ended up explaining my problem multiple times when the call was transferred. Additionally, waiting times were noticeable especially during busy hours, which sometimes tested my patience. That said, once connected to the right person, the issues were resolved without undue delay. The sign-up and payment process carried out through the platform was consistently smooth and did not require contacting support, which was a relief. So while there were some frustrating moments and inefficiencies due to call handling, the overall verdict is fair – the support works adequately when needed, though it could be improved in terms of responsiveness and initial problem identification.