Support was eventually helpful but initially slow
I experienced considerable delay in getting started with WFHI, primarily due to the support team's slow response. While the telephonic assistance was ultimately satisfactory, it was rather frustrating at first to wait for answers to fairly basic queries about the dialer and the database feature. I understand that onboarding can take some time, but clearer communication or more proactive help would have improved my overall experience. The training materials were decent, but not comprehensive enough to prevent me from repeatedly needing to contact support. One positive aspect was the invoicing and payment steps, which were straightforward from the beginning and appropriately handled. It took a few frustrating days, but I managed to fully set up the remote workflow. If the communication and initial support had been a bit faster and better aligned to user needs, I would have rated the service more highly.