Support was encouraging but sometimes slow
I had a generally positive experience with WFHI’s support and communication. There was one particular instance when I got stuck with the dialer configuration, and the telephonic support staff patiently guided me through the problem step-by-step. That gave me real confidence in their support system. At the same time, some other requests took a bit longer to get clear answers on, which was slightly frustrating as I wanted quick resolutions. Yet overall, the team was polite and their instructions easy to follow. I felt able to trust their help by the end of the onboarding and training phases, even if the response times weren’t always immediate throughout. The fact that the software receives automatic updates also meant fewer issues piled up, so the support calls gradually became less frequent. So while communication was not perfect from start to finish, I would say the reassurance from that one good moment carried me through to feeling competent using the whole platform.