Support was effective though getting started took time
I found the telephonic support to be quite responsive and clear, which definitely helped me get unstuck during the onboarding phase. Although it wasn’t instant support as sometimes I had to wait for a callback, when I did get through, the assistance was practical and focused on resolving my issues related to software access and database setup. It took a few days before I was fully up and running, which felt a little longer than I initially expected, but the process was thorough enough that I didn’t feel rushed. After the onboarding hurdles, using the calling tools and dialer became smooth and the software generally did the job I needed it to do. Overall, the support met my expectations and allowed me to get started effectively, even if there was a bit of a wait involved. So my verdict is that the experience was positive enough, just with some patience required.