support was easy to reach but info sometimes missing
Just wanted to say that the telephonic support line was pretty easy to get in touch with, which made a real difference when I needed help setting up the dialer. The person I spoke to was polite and tried to explain things clearly, but I sometimes felt like they were giving me generic answers that didn’t fully resolve my specific questions. On the other hand, the automatic updates took a load off my mind since I didn’t have to worry about manual installations or trying to find update files somewhere. What didn’t work so well was finding detailed info about the database feature online or in the user guides - it wasn’t always clear how to integrate it properly with my workflow or export data efficiently. That made me feel like I was left to figure some stuff out on my own, which slowed down my progress. Invoicing and the payment process were smooth and straightforward, so no complaints there. Overall, the support was accessible, but the lack of tailored guidance in some areas left me a bit frustrated when trying to get into more advanced functions.