Support was easier to find than I expected, but not perfect
I went into this expecting to struggle finding the exact support option I needed, since often such software has complex menus or confusing instructions. To my surprise, the telephonic support line was fairly straightforward to locate after logging in. It was helpful that there was a dedicated banner for contacting help. However, once through, the information I received was sometimes vague or incomplete compared with what I anticipated based on the training and FAQ docs. At times I had to call multiple times to clarify my queries because the first round didn’t resolve them. Overall the ease of finding support was better than expected, but the usefulness of the answers was less than I hoped. I’d give the experience a middle rating because some aspects worked well but others could be improved for efficiency and clarity.