Support was easier to deal with than I'd expected
Having used various remote work software before, I typically brace myself for long waits or confusing automated responses when reaching out to support. However, with WFHI, the telephonic support was surprisingly straightforward and quite helpful. The agents communicated clearly and addressed my questions with a level of patience I hadn’t anticipated, especially regarding the dialer and database features. Compared to other providers, I found the explanations easier to follow and the tone more personable. There was still a bit of fumbling when dealing with some of the lesser-used tools, and occasionally I felt I had to ask for clarification more than once. The automatic updates are a plus, but sometimes the changes weren't clearly communicated until after they’d been rolled out, which added a bit of extra effort on my part to catch up. Overall, I think I had a smoother experience connecting with support than I expected, and though not perfect, their assistance requires less effort than I’m used to, which is a definite improvement.