Support was disappointing, not what I expected from setup onwards
Unfortunately, my experience with WFHI support has been mostly frustrating rather than helpful. From the very beginning of the setup process, I found that many issues required repeated calls to support, but the solutions offered were often generic and temporary rather than addressing the core problems. Each time I contacted them, I had to explain the same details repeatedly, which felt inefficient and disorganized. The invoicing and payment process was one of the few aspects that worked smoothly without any delays or confusion, so I grant that. However, the ongoing support did not meet my expectations at all; instead of proactive help, it felt like waiting endlessly for responses that came late or lacked detail. If I were to tell a friend about this, I would say be prepared for some patience and possible struggles with communication. I hope the company considers strengthening their support operations so that customers don’t feel this level of dissatisfaction going forward.