Support was disappointing compared to what I expected
My experience with support and communication from WFHI sadly did not match what I had expected before signing up. The initial onboarding seemed promising, with some clear guidelines on how to use the dialer and calling tools effectively. However, when I needed help a few days later during a tricky issue with the database feature syncing, getting through to telephonic support was frustratingly slow. The wait times were longer than I anticipated based on the pre-purchase information. Once I did connect, the person on the other end was polite but not fully equipped to resolve my questions clearly. Follow-up communication was also patchy, and I had to repeat the same explanations multiple times before some progress was made. On the positive side, the invoicing and payment process remained clear and consistent throughout, so at least that part worked fine. Overall, I find myself telling friends the support needs significant improvement. I was hoping to get more confident guidance and quicker responses than what I actually experienced.