Support was difficult to navigate, clearly disappointing
I found the telephonic support and general communication very hard to navigate when I needed assistance with the WFHI software. Trying to find the right information or get help was not straightforward; the options seemed confusing, and often I was left waiting or passed around without clear answers. This made the experience frustrating because timely support is crucial in remote work setups. Although the automatic updates are designed to help, when I had issues related to the latest changes, the support channels did not provide the responsiveness I expected. Searching through the available FAQs and resources didn’t help much either, as the details were somewhat generic and not tailored to specific problems. Overall, my verdict on the support system is that it did not work effectively for me, and I struggled to get the assistance I required when it mattered most. I’m hopeful improvements will make it easier in future but at present, it falls short for users needing quick, clear communication.