Support was difficult to access, dialing features frustrating
Finding the right support was mostly a struggle. The phone numbers given often went unanswered or took long to connect me to someone knowledgeable. Once I got through, the guidance seemed generic and didn’t address the specific issues I faced. The dialer tool was especially disappointing. It was glitchy and sometimes failed to register calls properly, which added to frustration. I did appreciate the clarity of the invoicing and payment process, which was straightforward and hassle-free. But the ongoing technical support and communication were lacking, leaving me feeling stuck without timely assistance. I’ve explained this situation multiple times to different staff members without any improvement. Overall, the support experience didn’t meet basic expectations, and the dialer’s performance made daily tasks harder than they should’ve been. I hope these areas are improved soon because other parts like the payment process were handled well.