Support was different than i expected
Before using this software, I was expecting support to be just like other platforms I had dealt with—mostly automated with slow responses. Interestingly, my first call was quite the opposite; it was handled live and the person showed genuine concern, which was a fresh change. However, while that initial moment stood out positively, the subsequent assistance was less memorable and somewhat conventional. I mean, routine answers and a few delays happened. The updates came through automatically, and I rarely had to worry about outdated features, which was a relief. The onboarding training felt a bit generic, but it got me started fine. The dialer and database worked reasonably well throughout without many hiccups. The payment system and invoicing process were transparent and convenient. Overall, I would say the support experience started strong but tapered to the usual. Still, this comparison to what I thought made me appreciate the live help moment.