Support was different than expected, thoda thoughtful tha
Pehle jab main dusre platforms pe remote workflow tools use karta tha, toh support mostly email-based hota tha with slow replies, jo frustrating hota tha kabhi-kabhi. WFHI se start karte waqt mujhe laga ki shayad woh bhi waisa hi hoga. Lekin jab maine telephonic support try kiya, toh surprisingly, call karne ke baad response milna thoda fast tha. Unhone ek baar meri query samajhne mein time liya, phir bhi clarity ke sath guide kiya. Thoda alag experience tha, kyunki pehle mujhe lagta tha support zyada direct hoga. Sign-up and payment ke time bhi kaafi smooth process tha aur invoice jaldi mil gaya. Lekin jab software ka ek update automatically aaya, toh mujhe thoda hesitate hua ki system kaisa behave karega, because woh unexpected tha. Overall, experience mix tha kyunki support ne acha impression diya par update ke time surprise hua. Mujhe lagta hai aise thoda aur communication moment-by-moment helpful rehta.