Support was different but not quite what I expected
I was somewhat surprised by the telephonic support here compared to what I've experienced before. The team was eager and I could tell they truly wanted to help, which is refreshing. However, the responses sometimes seemed a bit generic and not always tailored to my specific issues. In comparison to previous services, this was a bit of a mixed bag. The training sessions felt thorough, which was nice, but communication during troubleshooting felt slower and less precise. On the plus side, the software itself updates automatically and I didn't have to worry about manual installs, that worked well. The onboarding flow was decent but took a bit longer than usual which caught me off guard since I was expecting a more streamlined process. Overall, while I appreciate their enthusiasm, the actual support quality was just okay, not quite the step up I hoped for but it could be fine for someone new to remote workflows. I’m still assessing if the benefits outweigh the shortcomings so far.