4 out of 54 of 5Verified purchaseSupport and communication
Support was decently quick but could improve
I have to admit the support folks do their job fairly well and get back in reasonable time. They answered my questions about the dialer and database pretty quickly most days, which helped keep things moving. Sometimes the response took a bit longer than I hoped, especially late evening when I needed help with an update issue. But for the most part, reaching them via phone was straightforward and the conversations were easy and friendly. I’d say the support is solid with room for some faster responses during after-hours or high-demand times. The invoicing and payment system seemed well organized which also helped reduce the need to call support frequently.