Support was decent though not perfect, but I'd use it again
Coming from another remote workflow system, I approached WFHI’s support with some skepticism. The sign-up and payment process was easy enough; I didn’t expect issues there. Early on, when I had trouble understanding some features of the database integration, I reached out via phone. The telephonic support was polite and got to the heart of my question, though I had to explain the problem several times before we were on the same page. They also guided me through the call dialer settings, which was helpful, especially when automatic updates slightly changed some options. Overall, I’d say the communication was clearer than in my previous software experience, but there were moments when I wished the support was just a tad quicker with specifics instead of general advice. Despite that, I found the whole onboarding flow logical and the explanations sufficient once I got the hang of it. So yes, I would use WFHI again with some reservations. It’s reliable software and the team does try to assist, but don’t expect instant fixes every time you reach out. The calls and database features work well once you get them set up properly, which the training materials touch on too.