Support was decent, nothing extraordinary
If I were to tell a friend about the telephonic support at WFHI, I’d say it was alright. They responded to my queries without much delay and sounded professional on the calls. I didn’t get the sense they were rushing me off the line, which was nice. At the same time, they didn’t go out of their way to overexplain or offer extras beyond the scope of my questions. Communication was straightforward, with a focus on solving the immediate issue I faced in navigating the updated training modules. The priority assistance helped when I needed quick clarifications about invoicing, which reduced wait times more than usual. Overall, the tone was calm and helpful, even if a little formal. I wouldn’t say support was exceptional, but it was certainly reliable enough to keep me comfortable using the system each day.