Support was decent for the first call but tricky afterwards
So I started off quite hopeful with WFHI’s telephonic support because the first call I made was handled quite smoothly and politely. They explained the dialer setup and database options without rushing me, which was helpful. But as I used the software day to day, inconsistent support availability became an issue. There were times when the response was slower and I felt like my questions were treated as minor despite affecting my workflow. The automatic updates sometimes changed parts of the system without much notice, which added to my confusion. While I could still manage the invoicing and payments without major problems, the lack of steady support made me second guess whether I was making all the right moves. The sign-up and overall onboarding were pretty decent initially, but I expected more continuous assistance as things evolved. So, the part that stood out most to me was actually the early positive experience of support which did not quite stay consistent over time. If that steadiness was improved, it would really make a difference because now I am not completely confident this software's daily usage is totally hassle-free.