When I first needed assistance, the telephonic support team was helpful and patient, but it took qui

When I first needed assistance, the telephonic support team was helpful and patient, but it took qui

When I first needed assistance, the telephonic support team was helpful and patient, but it took quite a while to get through. Once connected, they could answer my questions about the database syncing problem I was facing, which was encouraging. However, I have to say, because of the delay, I’m not entirely confident I’d want to reach out again the next time I have a technical issue. On the plus side, the software itself runs smoothly day to day, and the automatic updates seem to fix things regularly without me needing to get involved. The invoicing and payment process was straightforward, so no trouble there. Still, the overall time it took to get support leaves me feeling unsure about depending on you again soon if something more urgent arises.