Support was decent, but took a bit of effort
Comparing this support setup to what I’ve used before, I noticed a few things that stood out. The telephonic assistance was generally responsive, with people trying to help me through the processes, but I found that I needed to make a couple of calls before the answer really stuck. Whereas previously I’d got support that just walked me through everything instantly, here it felt like I had to engage more actively and sometimes explain the same points again. On the positive side, the software updates often cleared up issues without me needing to reach out. So, the support was there when I needed it, just not as streamlined as it could be if you’re used to highly polished service. The effort required was a little more than I’d hoped, but manageable, and the support team did try to clarify my doubts even when they took time to respond. Overall, a solid experience with room for improvement in quick clarity.