Support was decent, but timing could be better
Honestly, the support when I called was quite helpful and patient, which I really appreciated because sometimes these things drag on and get frustrating. But my actual working hours rarely matched the support availability hours, so there were times I had to wait longer than I'd like. It felt like the whole setup was quite friendly and smooth otherwise, but that timing mismatch was a bit annoying. I get they have a schedule to follow, but since my remote work flow can vary a lot, having more flexible or wider hours for telephone support would help. Despite this, calls were clear and issues were explained well, plus the quick responses helped keep things moving. It’s just that one phrase sums it up best — 'friendly but could be more convenient'. If they can tune that support schedule, it’d be even better. For now, I’m content enough to keep using WFHI but wishing for a little more timing flexibility.