Support was decent but thodi guidance ki kami thi
Main soch raha tha training aur onboarding mein zyadatar cheezein easily samajh mein aa jayengi, lekin thoda sa struggle toh hua. Mujhe lagta hai ki software ke kai important features ke liye thodi aur detailed guidance honi chahiye thi, especially dialer aur database ko lekar. Bahut baar main apne aap hi samajhne ki koshish karta raha, kyunki support ne fast response toh diya, par har baar step-by-step nahi bataya. Automatic updates bhi thoda confusing lag rahe the kabhi kabhi, kyunki mujhe nahi pata tha ki kya change hua hai. Telephonic support thik tha, par mujhe laga ki agar thoda aur pro-active assistance hoti, toh main jaldi setup kar pata. Training session main achhe tarah se prepare kiye gaye the, lekin jab practical usage aaya toh thodi chize miss ho gayi thi. Waise overall experience kaafi acha tha, par thoda sa aur detailed explanation se mujhe zyada confidence milta. Isliye, jis cheez ki kami main mehsoos karta hun, wo hai thoda zyada clear and step-wise support during the real-time usage.