Support was decent, but the call help feature really surprised me
Bro, I’ve used different remote workflow tools before, but gotta say something about this one’s support which was quite decent. What stood out for me was the call help feature they integrated into their software. Normally, you have to jump between tabs or even call separately to get any real-time help. Here, I could just hit a button and get someone on call guiding me step-by-step while I was using the dialer or setting up the database. That was neat and genuinely saved time. The onboarding was smooth enough though not perfect; training videos gave me good basic info but sometimes felt generic. Their automatic updates happened quietly so no interruptions which I appreciated, unlike some other platforms I’ve tried. Sign-up and payment were straightforward, and I didn’t have to wait long for invoices. On the flip side, the database feature sometimes felt a bit clunky compared to my previous software, and the support team sometimes took longer than expected to reply to emails or chat messages. So in short, support overall was solid and that live call assistance was a standout feature for me, but a couple of rough edges showed up now and then. I feel like with a bit more consistent response times it would be way better.