Support was decent, but still lacking a few things
I had used other remote workflow software before trying this one, and honestly the support experience was a bit of a mixed bag. On one hand, they were reachable over the phone during their stated hours and responded fairly quickly to my queries about the dialer and database features. That was a plus compared to some past vendors who only offered email support. However, I found their explanations a bit lacking in detail at times, which meant I had to do more trial and error than I expected setting up my calling lists. The automatic updates were well handled and didn’t disrupt my workflow, so I appreciated that part. Still, when I needed help with an invoicing question, the telephonic support felt less knowledgeable and I ended up spending more time than necessary. The sign-up process went smoothly, but I felt that the onboarding materials could have been clearer about some setup steps. Comparing it to what I used before, I’d say it’s not bad, just not quite as comprehensive or user-friendly in communication and training as I had hoped.